bv999's Privacy Policy
This page presents the complete policy on how your personal information is collected, stored, and kept secure on the bv999 platform.
1. Introduction & Applicability
This privacy policy applies to every individual who uses bv999's services.
bv999 is a safe and reliable online gaming platform. We place the highest priority on the privacy of our users. This privacy policy ("Policy") describes how we collect, use, store, and disclose your personal information when you use our website bv999.mom and related services ("Platform").
By registering on our platform or using our services, you are considered to have accepted the terms described in this policy. If you do not agree with any term of this policy, please refrain from using our platform.
Important: This policy may change from time to time. We will notify you of any significant changes by email or through a notice on the platform.
2. What Information We Collect
bv999 collects the following types of information.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number
- Address and residence information
Contact Information
- Email address
- Mobile number
- Preferred contact method
- Language preference (Bengali or English)
Financial Information
- bKash, Nagad, or Rocket account details
- Transaction history
- Deposit and withdrawal information
- Balance and bonus records
Technical Information
- IP address and device identity
- Browser type and version
- User activity logs
- Cookies and similar tracking data
Automatically Collected Information
When you visit our platform, we automatically collect certain information, such as your browsing behaviour, pages clicked, session duration, and referral data from previously visited websites. This information helps us improve the quality of our services.
3. Purpose of Data Use
bv999 uses the collected information for the following purposes.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account management | Creating, verifying, and keeping your account secure | Contract performance |
| Age & identity verification | Confirming that the user is 21 years of age or older | Legal obligation |
| Financial transaction processing | Managing deposits and withdrawals via bKash, Nagad, and Rocket | Contract performance |
| Customer support | Providing assistance via live chat and email | Legitimate interest |
| Fraud prevention | Detecting and preventing suspicious activity | Legal obligation |
| Service improvement | Improving the platform experience and services | Legitimate interest |
| Promotional communications | Sending information about bonuses and offers (based on consent) | Consent |
4. Data Storage & Security
The security of your information is our highest priority.
Security Measures
bv999 uses industry-standard security technology to protect your personal information. Our platform is secured with SSL encryption, which encrypts all data transmitted between you and our servers.
Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected. Even after an account is closed, information may be retained for a specific period to meet legal obligations.
Once the required period has passed, we securely delete or anonymise your information.
5. Disclosure of Information to Third Parties
The circumstances under which we share your information with third parties.
bv999 does not sell, rent, or exchange your personal information. However, we may share information with specific third parties in the following limited circumstances:
Payment Processors
Mobile financial service providers such as bKash, Nagad, and Rocket receive the information necessary to complete transactions. These third parties are governed by their own privacy policies.
Legal Authorities
We may be required to disclose necessary information based on a court order, legal process, or a valid request from a government authority.
Service Providers
Technology service providers, customer support providers, and analytics suppliers may access limited information only in accordance with our instructions.
Fraud Prevention
Necessary information may be shared with authorised organisations to prevent fraud in the gaming industry and to ensure responsible gaming.
6. Cookies & Tracking Technology
How cookies are used on our platform.
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. bv999 uses the following types of cookies:
Essential Cookies
Essential for maintaining login sessions, ensuring security, and operating the platform's core functionality.
Analytics Cookies
Collects anonymous data to understand user behaviour and improve service quality.
Preference Cookies
For your language preference, display settings, and other personalised experiences.
Marketing Cookies
For displaying relevant promotional content — only with your consent.
Cookie Controls
You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may limit some platform functionality and can disrupt the login process.
7. Your Rights
The rights you have over your information.
Right of Access
You can find out at any time what information we hold about you. You can receive a copy of all your information through a simple request.
Right to Rectification
If the information we hold about you is inaccurate or incomplete, you can contact us to request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though this may not be fully possible where legal obligations apply.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing communications.
Right to Data Portability
You may request your information in a structured, commonly used format that can be transferred to another platform.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
To exercise your rights: Contact us to exercise any of your rights — [email protected]. Our support team provides assistance in both Bengali and English, 24/7.
8. Minors' Privacy Protection
bv999 is strictly a platform for adults.
21+ Age Policy
bv999 is for individuals aged 21 or older only. We do not knowingly collect personal information from minors.
9. International Data Transfers
Our policy on transferring data across borders.
To provide our services, your information may be stored or processed on servers outside Bangladesh. For any such international transfer, we ensure that:
10. Policy Changes & Updates
How and when this privacy policy may change.
Notice of Changes
We may update this privacy policy at any time. If any significant changes are made, we will display a prominent notice on the platform and send a notification to your registered email. Continued use of the platform after any changes will be considered acceptance of the updated policy.
Effective Date
The date of the most recent update to this policy will be noted at the top of the page. Previous versions are retained by us and may be provided upon request. We recommend that you review this policy regularly.
11. Contact & Complaints
Contact us for any privacy-related questions or concerns.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our privacy team. The bv999 support team is available 24/7 in both Bengali and English.
Email Support
Live Chat Support
24/7 Instant Support
We generally respond to your requests as quickly as possible. Complex privacy requests may require additional time.
Your information is fully secure
At bv999, every transaction and personal detail you share is protected by SSL encryption. Enjoy gaming with complete peace of mind.
Log in securely