bv999 Terms & Conditions

These terms and conditions ("Terms") form a legally binding agreement between the bv999 online gaming platform and you. By using our website, application, or any related services, you are giving your consent to these terms.

bv999 is a safe and reliable online gaming platform that provides Bangladeshi users with a range of gaming experiences including live casino, slots, cricket and football betting. It is essential to read these complete terms carefully before using our services.

These terms apply in both English and Bengali. In the event of any dispute, the Bengali version will be considered final.

2.1 Age Requirement

You must be at least 21 years old to use the bv999 platform. Only those aged 21 or above may use our services. Registration or use by minors is strictly prohibited.

2.2 One Person, One Account

Only one account is permitted per person. If the same person operates multiple accounts, bv999 reserves the right to close all such accounts and forfeit any accumulated balance.

2.3 Providing Accurate Information

You must provide accurate, complete, and up-to-date information at the time of registration. Providing false or misleading information will result in account cancellation and no refund of deposited funds.

• Full name (as per national identity card)
• Active mobile number
• Valid email address (if applicable)
• Date of birth

2.4 Service Availability

bv999 reserves the right to restrict services for users from certain regions or countries. Bangladeshi users are our primary target audience.

bv999 reserves the right to verify accounts at any time. The verification process is essential for security and fraud prevention.

3.1 Documents Required for Verification

• Clear copy of National Identity Card (NID) or passport
• Proof of current address (if requested)
• Proof of payment method authenticity

3.2 If Verification Is Not Completed

Withdrawals may be placed on hold until verification is complete. bv999 makes every effort to expedite the verification process.

You are fully responsible for the security of your account. Keeping your login credentials (username and password) confidential is entirely your responsibility.

4.1 Password Security

• Use a strong password (a combination of letters, numbers, and special characters)
• Do not share your password with anyone
• Change your password regularly
• If you notice any suspicious activity, notify the support team immediately

4.2 Account Misuse

You will be held responsible for any activity that takes place on your account, whether carried out by you or someone else. If your account is accessed without authorization, notify the bv999 support team immediately.

5.1 Deposit Rules

The following payment methods are accepted for deposits at bv999:

• bKash — Bangladesh's most popular mobile banking service
• Nagad — Digital financial service of the postal department
• Rocket — Dutch-Bangla Bank's mobile wallet service

Deposits are generally reflected in your account instantly. If there is any delay, please contact the support team.

5.2 Withdrawal Rules

The same payment method used for the deposit must be used for withdrawals.

5.3 Withdrawal Conditions

• The account must be fully verified before requesting a withdrawal
• Any active bonus wagering requirements must be met
• Maximum withdrawal limits are determined by applicable rules and VIP level

5.4 Fraud Prevention

If bv999 detects suspicious activity in any transaction, it reserves the right to place that transaction on hold and request additional verification.

6.1 Welcome Bonus

A 150% bonus up to ৳8,000 is available on the first deposit at bv999.

6.2 Wagering Requirements

A 15x wagering requirement applies to the welcome bonus. Wagering is calculated on the bonus amount only, not on the deposit amount.

6.3 General Bonus Terms

• Each bonus offer has its own expiry date
• Bonuses apply to valid accounts only
• Multiple accounts from the same person or household cannot claim bonuses
• bv999 reserves the right to modify, suspend, or cancel any bonus offer
• If bonus misuse is detected, the bonus and any associated winnings will be forfeited

6.4 Promotional Offers

From time to time, bv999 may launch various promotional offers. Each offer will have its own terms, which will be clearly stated alongside the offer.

7.1 Fair Play Guarantee

bv999 is firmly committed to fair play. All our games are operated using impartial Random Number Generator (RNG) technology.

7.2 Game Cancellation

If a game is left incomplete due to a technical fault, bv999 reserves the right to cancel that round and refund the bet. Any inconsistent outcome resulting from a fault will be considered void.

7.3 Progressive Jackpot

Prize winnings in progressive jackpot games may change due to technical issues. In such cases, the server record will be considered final.

7.4 Live Casino

bv999 will not be liable for any loss resulting from a disconnection in live casino games. Each live game has its own rules, which should be read before starting the game.

The following activities are strictly prohibited on the bv999 platform:

• Operating multiple accounts or claiming multiple bonuses
• Placing bets using automated software, bots, or artificial intelligence
• Exploiting any error or system vulnerability
• Money laundering or any illegal financial activity
• Attempting to access another user's account without authorization
• Attempting to weaken or bypass the platform's security systems
• Operating an account under a false identity
• Harassing or threatening other users

bv999 places the highest priority on responsible gaming. We believe gaming is a form of entertainment, not a source of income.

9.1 Setting Personal Limits

On our platform, you can voluntarily set the following limits:

• Daily, weekly, or monthly deposit limits
• Daily, weekly, or monthly betting limits
• Session time limits
• Self-exclusion break (from 1 day up to 6 months)
• Permanent self-exclusion

9.2 Support

If you feel that you or someone you know has a gambling problem, please visit our Responsible Gaming page and contact our 24/7 live chat for assistance.

bv999 takes the security of your personal information very seriously. By using our services, you are also agreeing to our Privacy Policy.

10.1 Data Collection & Use

We only collect information that is necessary to provide our services. Your data is not sold to third parties.

10.2 SSL Security

All data transmission on the bv999 platform is protected by SSL encryption. Your financial information is secured with the highest level of security technology.

10.3 Cookies

Our website uses cookies to improve functionality. You can disable cookies in your browser settings, though some services may become limited as a result.

11.1 Suspension by bv999

bv999 may temporarily or permanently suspend any account for the following reasons:

• Violation of terms and conditions
• Fraud or suspicious activity
• Failure to complete verification
• Involvement in prohibited activities
• To meet any legal or regulatory requirement

11.2 Closure by the User

You may request to close your account at any time through our support team. Before the account is closed, it is possible to withdraw any available balance after fulfilling any wagering conditions.

11.3 Changes to Services

bv999 reserves the right to modify, suspend, or discontinue any game, feature, or service without prior notice.

bv999 is not liable for the following:

• Losses caused by internet connection disruptions
• Issues related to third-party services (payment gateways)
• Losses caused by unforeseen technical errors
• Issues related to the user's own device or software
• Losses caused by misuse of account credentials (where the user's negligence is established)

13.1 Filing a Complaint

If you have a dispute or complaint, please contact our support team directly in the first instance. We aim to resolve all complaints impartially and promptly.

13.2 Contact Methods

• 24/7 live chat support (in Bengali and English)
• Email: [email protected]

13.3 Finality of Decisions

The decision of bv999's management team shall be considered final. In disputes relating to gaming outcomes, server logs will be treated as conclusive evidence.

bv999 reserves the right to modify these terms and conditions at any time. For significant changes, we will make every effort to notify users.

Continued use of the platform after any changes will be considered as your acceptance of the updated terms and conditions. Therefore, it is recommended that you check this page regularly.

If you have any questions or need clarification regarding these terms and conditions, please contact our support team:

• Live Chat: 24/7 support available (in Bengali and English)
• Email: [email protected]

Our support team is always ready to help you. Feel free to reach out whenever you need assistance.